Terms & Conditions
Gilbert Wines Club Terms and Conditions
1. If you have decided to join our wine club we welcome you to the Gilbert Wines family. We will endeavour to provide you with the best service possible. We are family run and family is very important to us.
2. You must be 18 years of age or over to join our wine club.
3. If joining a wine club for another person, that person must be 18 years or older.
4. You may sign up a corporate entity/business to our wine club.
5. We process all our wine club deliveries from our home base 30138 Albany Hwy, Kendenup WA 6323.
6. Delivery address must be within Australia.
7. By joining our wine club you agree to receive the first 12 months worth of orders (two or four deliveries depending on your initial wine club choice). After this period you may choose to cancel or skip your next order. Please email us if so.
8. We will send you an email in the month prior to your delivery month advising of your next delivery and what wine is included.
9. Prior to despatch of your delivery we will process payment via your nominated payment method.
10. No orders will be despatched until payment has been processed.
11. If there are any issues with payment we will contact you directly to discuss so we can ensure processing of your order in an efficient manner.
12. We use Australia Post for our wine club deliveries to you. You will be provided with an email with a tracking number and confirmation that your wine has been dispatched. In the email it will let you know the exact makeup of your delivery.
13. Your wine club delivery will be dispatched in the first week of the month that you are due to receive your delivery.
14. It is your responsibility to ensure that your delivery details are up to date. If you need to change them please let us know prior to the month of delivery.
15. The aim of our wine club is to be flexible and convenient for you. Should you wish to alter your delivery date or have any queries in relation to your upcoming delivery please email us at email@example.com or call us on our free call number 1800 708 110.
16. Museum stock in terms of your wine club refers to any vintage of our wine which is not our current vintage through our cellar door and online.
17. By joining our wine club you give permission to us to contact you via phone, email, newsletter or other means to ensure we provide the correct administration for your wine club subscription and to also enable us to provide you updates, events and other specials at Gilberts.
18. Your details remain yours and may only be used for the purposes of communication from Gilbert Wines only. They will under no circumstances be shared outside of this.
19. You can upgrade your wine club subscription at any time. We will need confirmation via email for this. Please email firstname.lastname@example.org or call us to discuss upgrade options.
20. If for some unforeseen circumstance your wine delivered is faulty please contact us within 7 days of delivery. We will reimburse you for the costs of returning and replace the faulty goods. The wine will need to be returned to:
30138 Albany Hwy
Kendenup WA 6323
21. Please note that on subscription to our wine club you will receive the wine at the price at time of subscription for a minimum of 12 months. After the 12 months from time to time we reserve the right to adjust the pricing of our wine club. If this is the case we will advise you promptly and allow you the option of cancelling your membership immediately if you choose to do so.
22. All wines included in your wine club subscription are subject to availability. If for some unforeseen circumstance there is a shortage you will be advised immediately and you have the option of replacing such wines with other varieties or holding of on your due order until the wine becomes available. No payment will be debited from your account in such circumstances until your delivery is ready for delivery.
23. We hope you enjoy your experience with Gilbert Wines and we look forward to growing our relationship with you. If you have any questions or feedback please do let us know.